Help & Support

Shadowing scoring uses your microphone to record your voice, then compares the rhythm and energy of your speech to the native audio. Audio is processed locally and via our transcription service. Recordings are not stored or shared.

Raven streams audio and syncs your progress in real time. Premium users can download lessons for offline practice, but features like leaderboard, friend challenges, and content updates always require internet.

Subscriptions are managed through your App Store account. On iOS, go to Settings > [Your Name] > Subscriptions > Raven, then tap Cancel Subscription. Your premium access continues until the end of the current billing period.

Refunds are handled by Apple, not by us. Visit reportaproblem.apple.com to request a refund for any purchase.

Make sure you are signed in with the same account (Google or Apple) on both devices. If the issue persists, sign out and sign back in. If progress still does not sync, email us with your account email.

Check that you have granted microphone permission to Raven. On iOS, go to Settings > Raven > Microphone and toggle it on. Restart the app after changing permissions.

You can delete your account directly in the app: open Settings, scroll to the bottom, and tap "Delete Account". This permanently removes your profile, learning history, and all associated data. You can also request deletion via email.

The interface is available in 13 languages: English, Vietnamese, Spanish, French, German, Portuguese, Hindi, Indonesian, Thai, Arabic, Korean, Chinese, and Japanese. All lesson content is in English with translations in your selected language.

We love feedback. Email us at maiphamtn@hotmail.com with as much detail as possible, including your device model, iOS version, and a description of what happened.